Refund policy

Last updated: November 12, 2026

We want you to be happy with your PrintKept. If something is not right, we are here to help.

30-day returns

You can request a return within 30 days of delivery. To be eligible, the printer must be in its original condition and packaging. Opened packs of photo paper cannot be returned.

To start a return, email support@printkept.store with your order number. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or a full refund, and you will not need to pay for return shipping.

Refunds

Once your return is received and inspected, or your damage claim is approved, we will refund you to the original payment method. Refunds usually appear within 5-10 business days, depending on your bank.

Cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.